How do I create my first reptile profile?

Open Animals, tap the plus button, choose the category and species, then add the details you know. Only a name is required.

How do I back up my records?

Open Settings and choose Export Restorable Backup. Save the JSON backup somewhere safe using the system share sheet.

Coming soon on the App Store

Reptiloom for iPhone and iPad

Support

Q: Why did iCloud sync not start immediately?

iCloud sync is a Reptiloom Pro feature. Enable it in Settings, then close and reopen Reptiloom. The device must be signed into an Apple Account with iCloud available.

Q: How do I restore Reptiloom Pro?

Open Settings and choose Restore Purchases while signed into the Apple Account used for the subscription.

Setup help, troubleshooting, purchase guidance, and contact details.

Contact Arnold Sallay

Tell me what happened.

Include your device model, iOS or iPadOS version, Reptiloom version and build, and the steps that reproduce the issue. Do not send animal health documents, photos, or exported backups unless you want them reviewed.

Email support[email protected]

Help center

Frequently asked questions

How do I create my first animal profile?

Open Animals, tap the plus button, choose a category and species, and enter the details you know. A name is enough to get started; scientific name, morph, sex, dates, photo, and notes are optional.

How do I log a feeding, weight, shed, or cleaning?

Use a Quick Action on Today, or open an animal and choose a care action. Select the animal, enter the relevant details, and save. The new entry appears in Today and the animal’s timeline.

How do care schedules work?

Open an animal and choose New Care Schedule. Set the type, interval, and next due date. Completed tasks move forward by the chosen interval. iOS does not need notification permission because Reptiloom shows schedules inside the app.

Why did iCloud sync not start immediately?

iCloud sync requires Reptiloom Pro and an available Apple Account. Open Settings, enable iCloud Sync, then close and reopen Reptiloom so the data store can reconnect. Records remain available locally while offline.

How do I back up or restore records?

In Settings, choose Export Restorable Backup and save the JSON file somewhere safe. To restore, choose Restore from Backup and select that file. Restore merges records using their original IDs rather than blindly duplicating them.

How do I restore Reptiloom Pro?

Open Settings and choose Restore Purchases while signed into the Apple Account that bought the subscription. You can manage or cancel subscriptions through Apple’s subscription management page.

Why are subscription plans unavailable?

Confirm the device is online and can access the App Store, then reopen the upgrade screen. Store availability, parental controls, or temporary App Store service conditions can prevent plans from loading. Your records are not affected.

How do I remove my data?

Individual records and animal profiles can be deleted inside Reptiloom. Deleting an animal also deletes its related care history. Uninstalling Reptiloom removes local app-container records. If you enabled iCloud, manage Reptiloom’s stored iCloud data from the iCloud storage settings for your Apple Account.

Is Reptiloom a substitute for a reptile veterinarian?

No. Reptiloom is a record-keeping tool. It does not diagnose conditions, verify care parameters, or provide treatment recommendations. Seek a qualified reptile veterinarian for medical concerns.