Tankive
Tankive for iPhone and iPad
Support
Setup help, subscription help, iCloud sharing help, and contact information.
Contact
Email support
Include your device model, operating system version, Tankive version, and the steps that caused the problem. Do not send private aquarium notes or payment details.
Common questions
How do I start with sample data?
Open Tankive for the first time, continue through the introduction, then choose Explore Sample Tank. The sample aquarium includes water values, care tasks, livestock, and recent activity.
Why is iCloud sharing unavailable?
Check that you are signed in to iCloud, iCloud Drive is on, and Tankive is allowed to use iCloud. A network connection is required to create or accept a share.
Does a caretaker need Tankive Pro?
No. Invited caretakers can open the shared aquarium and use the features relevant to its care without buying a subscription.
How do I restore a subscription?
Open Home, open Settings, choose Tankive Pro, then choose Restore Purchases. Use the Apple Account that made the purchase.
How do I cancel a subscription?
Open the Settings app on your device, select your Apple Account, choose Subscriptions, select Tankive, and choose Cancel Subscription.
How do I export my aquarium records?
Open Tanks, select an aquarium, open the tank record, then choose Ask for help and export. You can share a summary, measurements CSV, timeline CSV, or full JSON file.
How do I report a problem?
Email [email protected] with clear steps, what you expected, and what happened. A screenshot can help if it does not contain private information.